Frequently Asked Questions
Parking is free. Follow the blue ANWB signs P3. From the parking lot it is a 5-minute walk to entrance P1 Hourglass.
By car, we are easily accessible via the A50 and the N279.
From Utrecht: 45 minutes
From Eindhoven: 25 minutes
From Den Bosch: 20 minutes
From Nijmegen: 35 minutes
From bus stop Exit 265, it is a 15-minute walk to The Chocolate Factory.
The Chocolate Factory offers plenty of adventure and fun for families with children of elementary school age and beyond! Ideal for children ages 6 and up, with activities that remain challenging and fun for all ages, even adolescents! Of course, everyone is welcome to enjoy the experience! Both children ages 4 and up and adults/escorts need a valid admission ticket.
The Chocolate Factory is also an inspiring and educational outing for team outings and school trips!
Children/youth under 18 accompanied by an adult only.
A visit to The Chocolate Factory takes about 2 hours. Also take a look at the Noordkade and make it a complete day out. Theater, cinema and a diverse range of catering establishments. The ingredients for a wonderful day out.
During school vacations and public holidays we advise you to buy your tickets online in advance. This to avoid disappointment at the box office. The online ticket menu shows the times when there are still seats available. Both children aged 4 and older and adults/accompanying adults need a valid ticket.
Yes, attendants, parents and grandparents also need a ticket to visit the attraction. You will receive a wristband to operate the entrance gates and keep track of your scores. All team members contribute to the total score, and who knows, maybe your team will be the winner of the day!
Unfortunately, it is not possible to cancel tickets or get a refund. However, we can rebook the tickets to another date.
1. Is the venue accessible to visitors with disabilities?
Yes, the venue is easily accessible to visitors with disabilities. There is an elevator for visitors with disabilities that provides access to both the attraction and Level 10. The attraction and Level 10 are accessible with a small wheelchair, provided the visitor is accompanied by a caregiver.
2. Is the store wheelchair accessible?
Yes, the store is accessible to wheelchair users. Visitors with electric wheelchairs can access the store through the entrance on the Jumbo side.
3. Are there parking spaces for people with disabilities?
Yes, accessible parking spaces are available in both P1 and P2. These spaces are reserved for visitors with a valid accessible parking permit.
4. How do I get down from the 10th floor?
Visitors can use the stairs to go downstairs. If you’re unable to use the stairs, please let one of our staff members know. They’ll be happy to direct you to the elevator so you can still get downstairs safely and comfortably.
Do you have other questions about accessibility? Don't hesitate to contact us! We will be happy to help you further.
For quick and secure payment, we kindly ask you to only pay by pin during your visit. We do not accept cash payments. Thank you for your understanding!
Unfortunately, the Museum Card is not valid for admission to The Chocolate Factory.
No worries! Just come as soon as you can, and we’ll adjust your time slot at the front desk so your adventure can still begin!
If the next time slot is unfortunately full, we kindly ask you to wait until the following time slot (there’s a 15-minute gap between time slots).
Official guide dogs are welcome in the attraction.
Unfortunately, the use of strollers and buggies is not possible in the attraction.
Kindly request for toddlers to use a baby carrier and do not bring strollers/buggies.
No supervision is possible.
The factory tower is a whopping 30 meters high and offers great views! The visitor elevator on the outside of the building is not just any elevator, but part of the experience - a great experience, maybe even a tad exciting.
Are you afraid of heights? No worries! Just mention it at the front desk and we will provide an alternative.
1. What if I have a gluten allergy?
Don’t worry! This isn’t a problem for participating in the experience.
A Full Experience ticket includes the chocolate sprinkle mix, a granola bar, and a piece of chocolate; these contain gluten.
Tip: Please indicate this in the comments field when you book, and we’ll prepare a gluten-free chocolate sprinkle mix for you.
2. What if I’m lactose intolerant?
This is also not a problem for participating in the experience. Choose a “game only” ticket, and you won’t encounter any lactose. The chocolate sprinkles mix, food bar, and chocolates may contain lactose, so be sure to check the ingredients before enjoying them.
Tip: Please note this in the comments field when booking.
3. What if I have a nut allergy?
The same applies to guests with a nut allergy: choose a “Game Only” ticket, and you won’t come into contact with nuts. However, the chocolate sprinkles mix, food bar, and chocolates included with the “Full Experience” ticket may contain nuts, so please be careful and always ask about the ingredients.
Tip: Please note this in the comments field when making your reservation.
4. What if I have an allergy and want to visit Level 10?
If you’re visiting Level 10 and have concerns about allergies, please feel free to ask our staff. They’ll be happy to advise you and assist you further!
Do you have other questions about allergies? Feel free to contact us!
